Short answers first. If yours is not here, email support@dogbetter.app and a person replies within two business days.
Premium is billed by Apple through your Apple ID. To cancel or change plans, open Settings on your iPhone, tap your name, then Subscriptions. Cancelling stops the next renewal and you keep Premium until the period ends. Refunds are handled by Apple at reportaproblem.apple.com.
Bought Premium on another phone? Open Dog Better, go to Settings, Premium, and tap Restore purchase.
Export everything from Settings, Your data, Export everything. Delete your account from Settings, Account, Delete account. Deletion is immediate and cannot be undone. If you cannot get into the app, email us from the address on the account and we will delete it by hand.
Tap the warning icon on any post, comment, or Bark to report it or block the person who posted it. Blocked members disappear from your feeds right away. We review every report. To report something urgently or to report a member by name, email support with a screenshot.
If your dog already ate it, call your vet or the ASPCA Animal Poison Control Center at 888-426-4435 (a consultation fee may apply). Do not wait for symptoms. The app is not a vet.
Open iPhone Settings, Notifications, Dog Better, and allow alerts. Then in the app, Settings, Notifications, check that Medication and Calendar reminders are on. Reminders are scheduled on your phone from the calendar and do not need a connection.
Email support@dogbetter.app. Include your iPhone model and iOS version if it is a bug; the in-app Contact support button fills those in for you.