Updated October 3, 2026. The same text is shown inside the app under Settings.
Dog Better is made by Do Better LLC. Questions about this policy go to support@dogbetter.app.
Your email address and sign-in identity (Apple, Google, or a one-time email code). What you log about your dog: profile, meals, walks with the steps your phone counts while you are out, training practice, weights, symptoms, treat checks, photos, videos, vet visit documents, and places you report on. Community posts, comments, and Barks you choose to share, and the name you show in Community, which other members see with them. Phone numbers you add on the Lost screen, kept on your account for next time; a Lost alert shows them to the members or circles you pick until you mark your dog home, and for 14 days at most. Device model, OS version, and app version when you contact support. Usage events when you use certain features (for example, that the paywall opened or a walk was saved), stored with your account id, the platform, and the app version. You can stop usage events and crash reports at any time in Settings, under Help improve Dog Better. We do not collect your contacts, your precise location history, or advertising identifiers.
To run the app: show your records, build the care sheet and clinic pack, schedule the reminders you set, and keep your account secure. To understand which features are used so we can improve them. We do not sell your data, and we do not use it for third-party advertising.
Location is used only while you have the walk map, the parks and trails map, or the vet finder open, during a walk you started, and for the pavement heat on the Today screen once you have allowed location. It is used to draw your route, to find places near you, and to check the local weather. Crowd reports you post are shown to other members with the place, without your name. We do not track your location in the background or store a location history beyond the walks you save.
Photos you save with Snap, receipts, and vet visit documents are private to your account. They are shared only when you choose to send a care sheet or clinic pack, or when you allow the visit sheet reader to read a document with OpenAI, as described below. Dog portraits (the photo at the top of Today) are stored at an unlisted link so they can appear on the care sheet you send, and anyone who has that link can open them. Posts to Everyone and Barks are shown to other signed-in Dog Better members, and their photos and videos are stored at unlisted links, so anyone who has a link can open them. A post in a circle is visible to that circle’s members.
Five features send what you give them through our server to OpenAI, Inc., then return the result to you. Look sends the photo you take. A food photo sends the picture of the bowl or label. The receipt reader, part of Premium, sends the photo of a receipt; the store, date, total, currency, and items it reads are kept with that receipt in your account once you save them. The visit sheet reader sends the photo, file, or text of the visit document. Ask sends your question with the facts on file for the dog or dogs it is about: name, breed, age, weight, allergies, medications, shots, the clinic name and phone, the microchip number, and recent logs. Look and food photos also send the dog’s name, breed, sex or weight, and allergy list, and the visit sheet reader sends the breed. OpenAI processes it under their API terms, does not use it to train their models, and may keep it for up to 30 days to check for abuse before deleting it. We never add your name or email to these requests, but anything printed on a page or receipt you send, often your name, address, and phone, goes with it. The app asks before the first of these sends anything, and nothing is sent unless you allow it. You can turn it off at any time in Settings, under Read with OpenAI. The response is a checklist, a portion estimate, receipt details, a list of medications, or a written answer. These features are built not to diagnose, and an AI can misread a photo or a page, so check anything important with your vet. You can use the app fully without these features.
Subscriptions are billed by Apple through your Apple ID. We use RevenueCat to check whether your subscription is active. RevenueCat and we hold a purchase record linked to your Dog Better account id; we never see your card details. When you delete your account, we delete RevenueCat’s record too. Apple keeps its own billing records under its privacy policy. See the Terms of Use for renewal and cancellation.
Your data is stored with Supabase (hosted PostgreSQL and file storage) in Canada (Montreal region), protected by row-level security so only your account can read your rows. The treat scanner sends the barcode or product name you scan to Open Food Facts and Open Pet Food Facts, public food databases, with no account details. Map data comes from OpenStreetMap and Apple Maps. Directions and the emergency button hand the destination pin or the clinic address to Apple Maps, Google Maps, Waze, or your browser only when you tap them, and that app then follows its own privacy policy. To find vets near you, the app asks Apple Maps for clinics around your location, under Apple’s privacy policy. To find parks and trails, and vets when Apple Maps has none, your location, rounded to about 100 meters, goes to OpenStreetMap’s Overpass servers (overpass-api.de, with overpass.kumi.systems and overpass.private.coffee as fallbacks). A zip code or city you type to find vets goes to OpenStreetMap’s Nominatim, with your phone’s country so places there come first, and so does the name of a clinic you pick, to look up its phone number. Weather comes from Open-Meteo, using your location rounded to about a kilometer. If the app crashes or a server step fails, a crash report goes to Sentry in the United States: the error, where in the app it happened, and the device model, iOS version, and app version. We do not attach your name, email, account id, IP address, or your dogs’ records, and Sentry keeps these reports for up to 90 days. Each time the app opens, it asks Expo’s update service whether a newer version of the app’s code is available, and sends the app version, platform, update channel, and an install id, never your account or your dog’s data.
For as long as your account exists. When you delete your account, we delete your account, every dog, log, photo, video, document, post, and comment right away. Backups age out within 30 days. Usage events are deleted with your account. A report another member filed about something you posted keeps a copy of what was reported and who posted it, so we can act on it after the post is gone. When you delete your account, those reports lose that copy and your name, and reports about you are deleted. A report on a Lost alert forgets the phone number once it is closed.
Export everything at any time from Settings, Your data. Delete your account from Settings, Account, and it is removed immediately. You can correct anything you logged by editing it in the app. If you are in California, you have the right to know what we collect, to delete it, and to opt out of sale; we do not sell personal information. If you are in the EU or UK, you may also object to processing or lodge a complaint with your supervisory authority. Email support@dogbetter.app for any request.
Dog Better is for adults. We do not knowingly collect information from anyone under 13, and we ask that no one under 16 create an account. If you believe a child has, email us and we will delete the account.
If this policy changes in a way that matters, we will show the new date here and in the app before it takes effect.